Vos vacances en Thaïlande...Notre spécialité!

Term & Condition

Réservations 
All reservations are made via voyagesthailande.com. The site is www.voyagesthailande.com commercial property:

Siam Panoramic ltd partnership
Tourist Office of Thailand License: 11.1134
869/165 Soi Sukhumvit 101
Bangchark, Phrakanong
Bangkok 10260. Thailand.

For bookings within 14 days before arrival in Thailand, voyagesthailande.com cannot be held liable for delays in availability checks that could compromise your departure. (See Chapter refund).

 

Confirmation
We confirm your program or product by email once the availability has been checked. Depending on the service requested, this may vary between 24 and 72 hours. In case of unavailability, we will send you an alternative proposal.

Hotels and Accommodation
In case of unavailability, the cited hotels may be replaced with another similar establishment or higher category. In case of dispute, only the classification of the Tourist Office of Thailand will be taken into account.

 

Regulation Full pre payments must be done 60 days before your arrival date in Thailand. Any delay in payment will invalidate the file and the program tour you booked.

The transaction are made by Visa Card, Mastercard. Payments are made once we have validated availability of the product. You will receive a final confirmation email upon payment.

Our prices are in Euros and are based on the current exchange rate. We reserve the rights to change prices without prior notice. 

Rates are also subjected to increase without prior notice depending on fuel costs.

 

Voucher 
A voucher will be sent by email containing all the services booked. This voucher must be presented to our guide, driver and/or hotel.

 

Replacing or reorganization of your program
Your program may be arranged differently or replaced by an equivalent benefit in the event of bad weather or other major events defined in Chapter Responsibility.

 

Cancellation fees

• Cancellation less than 45 days before arrival, we retain 10% of the total amount of your reservation. Train tickets are not refundable.
• Cancellation between 44 and 30 days prior to arrival, we retain 30% of the total amount of your reservation
• Cancellation between 29 to 15 days prior to arrival, we retain 50% of the total amount of your reservation
• Cancellation 14 to 1 days prior to arrival, we retain 100% of the total amount of your reservation
• No-show, we retain 10% of the total amount of your reservation

 

Responsibility
Siam Panoramic is the travel agency who is responsible for your vacation in Thailand.

Hotels are responsible for any accidents, thefts or burglaries occurring within the perimeter of the property.

Our responsibility is engaged when the services marked in the program are not recognized. Any dispute must be served by calling our office at the following number:

Siam Panoramic
Tel + 662-331-9443 (8:00 -17: 00) Fax + 662741-7718
Or by email at the following address: info@voyagesthailande.com

We disclaim all liability in the following cases:
Bombings, cyclones or tropical depressions, epidemics, natural disasters, strikes or demonstrations war.

Insurance
We provide insurance for all our customers through AIG New Hampshire, which cover accidents occurring from day 1 to last day of the  program. We handle the repatriation of customers to a Bangkok hospital or any other city near the airport of departure of our customers to facilitate their medical evacuation.

Insurance is compulsory and non-deductible.

We are not responsible of your medical history.


Disputes
Only the Commercial Court in Bangkok and Thailand Tourist Office have juridiction to settle any disputes. The Thai tourism law is in force.